Course Schedule and Catalog
Course Schedule - Spring Semester 2021
Meeting location information can now be found on student schedules in ESTHER (for students) or on the Course Roster in ESTHER (for faculty and instructors).Additional information available here.
Meeting location information can now be found on student schedules in ESTHER (for students) or on the Course Roster in ESTHER (for faculty and instructors).Additional information available here.
SMGT 266 901 (CRN: 21554)
LEADING WITH SERVICE
Long Title: LEADING WITH SERVICE
Department: Sport Management
Instructor: Crossey, Diane
Meeting: 11:20AM - 12:40PM TR (25-JAN-2021 - 30-APR-2021)
Part of Term: Full Term
Grade Mode: Standard Letter
Course Type: Lecture
Language of Instruction: Taught in English
Method of Instruction: Online
Credit Hours: 3
Course Syllabus:
Course Materials: Rice Campus Store
Restrictions:
Must be enrolled in one of the following Level(s):
Undergraduate Professional
Visiting Undergraduate
Undergraduate
Must be enrolled in one of the following Class(es):
Sophomore
Freshman
Prerequisites: SMGT 260
Section Max Enrollment: 20
Section Enrolled: 23
Enrollment data as of: 19-APR-2024 7:05AM
Final Exam: No Final Exam
Final Exam Time:
8-MAY-2021
9:00AM - 12:00PM S
Description: This course will examine industry leaders in customer service, identifying the unique qualities that their employees exhibit. Students will learn the fundamentals of service delivery and various research and various research and analysis methods, then apply those in practical applications with local sports franchises. By the conclusion of this course, students will have created a customer service vision for a fictitious organization, developed training programs for employees and created measureable objectives for success. This course is for Freshmen and Sophomores only. Special Registration is required for Juniors and Seniors.