Description: Ever wondered why airfares change? Why a person in the seat next to yours got a better deal or perhaps why you were able to fly to your desired destination for pennies? And, why airlines often ask whether you are willing to take another flight in exchange for a voucher? The above are just one sort of examples where prices for travel services seem to change for reasons that are not immediately clear. People have been intrigued about these practices and with the advent of the already ubiquitous e-commerce prices that change dynamically are part of everyday life. Revenue management ('RM') and dynamic pricing are the science engines that power that dynamic.
In this course we will study both theory and practice of revenue management and dynamic pricing with a focus on its application areas. The goal is to find a scientifically sound answer to the question of what product a firm should offer to a customer at any given time, given capacity constraints and, possibly, some other information. This economics problem has often been paraphrased as ‘selling the right product to the right customer at the right price’ and has become acute in thin-margin industries such as airlines (after deregulation in the 70’s), where even a small improvement in revenue implies a major improvement to profit. Several early adopters in other industries having similar features followed shortly, e.g., hotels, cruise lines, and car rental companies. The wealth of information and the ease of modifying customer offering that came with the advent of the Internet spurred an incredible expansion in the number of industries adopting the discipline of RM and gave rise to several closely related areas of new techniques and applications such as dynamic pricing, offer optimization, multi-sided markets (e.g. ride-sharing platforms, online auctions) and other aspects of e-commerce. Cross-list: INDE 597. Recommended Prerequisite(s): STAT 310 (Probability & Statistics) or STAT 315 (Statistics for Data Sciences); MATH 212 (Multivariate Calculus); CMOR 360 Intro to OR and Optimization Mutually Exclusive: Cannot register for CMOR 465 if student has credit for INDE 565.