Course Schedule and Catalog
Course Catalog - 2003-2004
MGMT 680 - CUSTOMER SATISFACTION
Long Title:
Department: Management
Grade Mode: Standard Letter
Course Type: Lecture
Credit Hours: 1
Description: CUSTOMER SATISFACTION
*****
Introduction to major concepts in the analysis of customer satisfaction, with emphasis on managerial implications. Open only to second-year MBA students. Not offered every year. Not offered Fall 2001.