Course Schedule - Spring Semester 2018

     

SMGT 266 001 (CRN: 23757)

LEADING WITH SERVICE

Long Title: LEADING WITH SERVICE
Department: Sport Management
Instructor: Crossey, Diane M.
Meeting: 7:00PM - 9:30PM T TUD 201 (8-JAN-2018 - 20-APR-2018) 
Session: Full Term
Grade Mode: Standard Letter
Course Type: Lecture
Language of Instruction: Taught in English
Method of Instruction: Face to Face
Credit Hours: 3
Course Syllabus:
Course Materials: Rice Campus Store
 
Restrictions:
May not be enrolled in one of the following Level(s):
Graduate
Must be enrolled in one of the following Class(es):
Sophomore
Freshman
Prerequisites: SMGT 260
Section Max Enrollment: 15
Section Enrolled: 25
Enrollment data as of: 3-DEC-2021 7:46AM
 
Additional Fees: None
 
Final Exam: No Final Exam
Final Exam Time:
30-APR-2018  
7:00PM - 10:00PM M TBA TBA
 
Description: This course will examine industry leaders in customer service, identifying the unique qualities that their employees exhibit. Students will learn the fundamentals of service delivery and various research and various research and analysis methods, then apply those in practical applications with local sports franchises. By the conclusion of this course, students will have created a customer service vision for a fictitious organization, developed training programs for employees and created measureable objectives for success. This course is for Freshmen and Sophomores only. Special Registration is required for Juniors and Seniors.